Frequently Asked Questions
Common questions about our biohazard cleanup, crime scene cleanup, and restoration services in Portland
Do you provide 24/7 emergency cleanup in Portland?
Yes. We dispatch crews around the clock across the Portland‑metro area.
How fast can you arrive?
Typical emergency response is within hours; call for the current ETA to your address.
What should I do before you arrive?
Keep people and pets out of the affected area and avoid cleaning anything yourself.
Do you use unmarked vehicles for privacy?
Yes—request unmarked vehicles and discreet arrival instructions when you call.
Can I text you instead of calling?
Yes. We can start intake and send updates by text if you prefer.
Do you work nights, weekends, and holidays?
Yes. Cleanup is available 24/7, including holidays.
Will you coordinate access with building management or an HOA?
Yes. With your permission, we'll work with managers, HOAs, or security.
Do you operate in apartments and high‑rises?
Yes. We follow building rules for access, elevators, parking, and waste routes.
Can I upload photos for a faster estimate?
Yes. Secure photo upload helps us scope materials, PPE, and disposal needs.
How long does a typical cleanup take?
Most jobs complete same day; larger or multi‑room projects can take 1–3 days.
What is crime scene cleanup?
It's the removal of blood and other biohazards, followed by disinfection and safe disposal.
Do you wait until police release the scene?
Yes. We begin only after law enforcement releases the property.
Do you handle suicide or unattended death cleanup?
Yes. We remediate affected areas discreetly and with compassion.
Is crime scene cleanup different from regular cleaning?
Yes. It requires specialized PPE, protocols, chemicals, and disposal.
Do you remove carpets, drywall, or flooring if contaminated?
When needed, we safely remove and dispose of affected materials.
Can you provide a certificate of remediation?
Yes. We can issue documentation describing the work performed.
Do you test for pathogens?
We're a remediation company; we don't diagnose medical conditions. Clearance testing can be arranged when appropriate.
Do you clean vehicles after a biohazard incident?
When safety and scope allow, yes—ask about vehicle remediation availability.
Will there be odors after cleanup?
Any remaining odors are treated; persistent odors usually mean more material must be removed.
Can you help with personal belongings?
We separate salvageable items, clean what's safe to retain, and discard contaminated items with your approval.
What happens during unattended death cleanup?
We remove affected materials, control odors, disinfect, and restore the area to a safe condition.
How do you handle sensitive items and documents?
We inventory, photograph, and return safe items per your instructions.
Is it safe to stay in the home during cleanup?
Usually not; we'll advise after assessment and containment.
Will you work directly with a property manager or estate representative?
Yes. We can coordinate with family, attorneys, or property managers.
Can you assist with grief and victim support resources?
Yes. We can share local resource contacts on request.
What counts as a biohazard?
Blood, bodily fluids, and other potentially infectious materials requiring controlled cleanup and disposal.
How do you dispose of biohazardous waste?
We package, label, and transfer waste for compliant treatment and disposal via approved partners.
Do you handle needlestick or sharps cleanup?
Yes. We secure and containerize sharps as part of biohazard remediation.
Do you clean commercial sites and workplaces?
Yes. We service offices, retail, warehouses, and industrial settings.
Can you coordinate with our EHS or safety officer?
Yes. We align our plan with your internal safety requirements.
What is included in hoarder cleanup?
Sorting, disposal, donation coordination, deep cleaning, and disinfection where needed.
Will you keep the hoarder cleanup process discreet?
Yes. We schedule discreetly and use unmarked vehicles on request.
Do I need to be present during hoarder cleanup?
Not required. We can follow written preferences and share photo updates.
What happens to items I want to keep?
We set aside and clean salvageable items as feasible, then store or return them per your plan.
Can you handle pest or odor issues during hoarder cleanup?
Yes. We address odors and coordinate with pest services when necessary.
Do you offer emergency water extraction in Portland?
Yes. We extract water, set drying equipment, and monitor moisture.
How soon can mold start after water damage?
Mold can begin quickly; we dry structures and remove wet materials to reduce risk.
Will you help with insurance documentation for water losses?
Yes. We photograph, scope, and submit documentation to your carrier.
Do you handle sewage backups?
Yes. Category‑3 water requires biohazard‑level safety and disposal.
How long does structural drying take?
Typically 2–5 days, depending on materials and humidity.
What does fire damage cleanup include?
Board‑up, debris removal, soot and smoke cleaning, deodorization, and contents handling.
Can you remove persistent smoke odor?
Yes. We combine source removal, cleaning, and odor treatments.
Do you clean HVAC after a fire?
We can coordinate duct inspection and cleaning when needed.
Will you inventory affected contents?
Yes. We inventory, clean salvageable items, and document non‑restorable items.
Do you coordinate with rebuild contractors?
Yes. We can hand off documentation and work alongside your contractor.
Is crime scene or biohazard cleanup covered by insurance?
Often, yes—coverage depends on your policy. We'll help you check and document.
Do you bill insurance directly?
Yes. When coverage applies, we can bill your carrier directly.
How do you price cleanup work?
By scope: affected area, materials removed, PPE, disposal, equipment, and labor hours.
Can you provide a written estimate before work begins?
Yes. We provide a scope and estimated cost; emergencies may start with a time‑and‑materials authorization.
What payment methods do you accept?
Major cards and bank payments; ask about other options during intake.
What safety standards do you follow?
We follow documented bloodborne‑pathogen precautions, PPE requirements, and industry best practices.
Are your technicians trained and background‑checked?
Yes. Field staff are trained, background‑checked, and supervised.
What disinfectants do you use?
EPA‑registered products appropriate to the surface and contamination level.
Do you provide post‑cleanup documentation?
Yes. You'll receive photos, notes, and a job summary for your records.
Do you handle regulated waste manifests?
Yes. We maintain disposal records via approved transport/treatment partners.
How do you protect our privacy?
We limit on‑site personnel, use unmarked vehicles on request, and do not share details without your permission.
Can you schedule to avoid attention from neighbors?
Yes. We can schedule off‑hours and stage discreetly.
Will photos of my home be shared publicly?
No. Photos are captured only for documentation and insurance unless you authorize otherwise.
Can you work with a family representative or attorney instead of me?
Yes. We'll take direction from your designated representative.
Do you offer Spanish or other language support?
Tell us your preferred language; we'll accommodate where possible.
Do you serve all of Portland?
Yes. We cover neighborhoods across North, Northeast, Southeast, Southwest, and East Portland.
Do you work in Milwaukie, Gresham, and Beaverton?
Yes. We routinely dispatch to Milwaukie, Gresham, Beaverton, and nearby communities.
Do you serve Vancouver, WA?
Yes. We cross the river to support Vancouver and nearby cities.
How far outside Portland will you travel?
Call with your address; we'll confirm coverage and ETA based on distance and crew availability.
What are typical arrival times in the core metro?
Core‑metro arrivals are typically same‑day; we'll confirm the current window when you contact us.
Local Resources
If you need additional support or have questions about reporting requirements:
- Portland Non-Emergency: 503-823-3333
- Multnomah County 24/7 Crisis Line: 503-988-4888
- Oregon DEQ Waste Information: For questions about proper disposal requirements
Still Have Questions?
We're here to help 24/7. Call us for immediate assistance or request a same-day assessment.